Airline ticket and service agents
National Occupation Code (NOC): 6523
Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline ticket and service agents are employed by airline companies.
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Job Duties for Airline ticket and service agents
Airline sales and service agents
- Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
- Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
Airline baggage agents
- Trace lost, delayed or misdirected baggage for customers.
Airline cargo agents
- Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
- Trace lost or misdirected cargo and maintain shipping and other records.
Airline reservation agents
- Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
- Provide information on airline passengers and process mileage points.
Airline station agents
- Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
- Relay operational messages to operations control and downline stations
- Perform duties of ticket, baggage and cargo agents.
Airline load planners
- Calculate load weights for compartments of aircraft using charts and computers
- Plan load to distribute and balance cargo.
Working Conditions for Airline ticket and service agents
Work is usually performed in an airport or travel office.
Alternate Job Titles
- Agent Ticket And Information - Airline
- Airline Baggage Agent
- Airline Cargo Agent
- Airline Customer Service Representative
- Airline Load Planner
- Airline Passenger Agent
- Airline Reservation Agent
- Airline Sales And Service Agent
- Airline Ticket Agent
- Baggage Agent - Airline
- Baggage Tracer - Airline
- Baggage Tracing Agent - Airline
- Cargo Agent - Airline
- Cargo Customer Service Representative - Airline
- Certified Load Control Agent - Airline
- Certified Load Planner - Airline
- Check-in Agent - Airline
- Client Service Representative - Airline
- Commissary Agent - Airline
- Counter Services Agent - Airline
- Customer Sales Agent - Airline
- Customer Service Agent - Airline
- Customer Service Representative - Airline
- Flight Agent
- Load Agent - Airline
- Load Control Agent - Airline
- Passenger Sales Agent - Airline
- Passenger Sales Representative - Airline
- Passenger Service Representative - Airline
- Reservation Agent - Airline
- Reservation Clerk - Airline
- Reservation Sales Agent - Airline
- Station Agent - Airline
- Station Services Agent - Airline
- Ticket And Information Agent - Airline
- Cargo Customer Service Agent (Front Counter)