User support technicians

National Occupation Code (NOC): 2282

Technicians in this unit group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. Technicians in this unit group are also employed by independent technical support companies or they may be self-employed.

Alternate Job Titles

  • Call Centre Agent - Technical Support
  • Client Support Representative - Systems
  • Computer Help Desk Representative - Systems
  • Computer Help Desk Supervisor
  • Deskside Support Technician
  • Hardware Installation Technician
  • Hardware Technical Support Analyst
  • Help Desk Analyst - Systems
  • Help Desk Technical Agent
  • Help Desk Technician
  • PC (personal Computer) Support Analyst
  • Software Installation Technician
  • Software Technical Support Analyst
  • Systems Support Representative
  • Systems Technical Support Analyst
  • Technical Help Desk Agent
  • Technical Support Analyst - Systems
  • Technical Support Supervisor
  • User Support Technician
  • Call Centre Agent - Technical Support
  • Client Support Representative - Systems
  • Computer Help Desk Representative - Systems
  • Computer Help Desk Supervisor
  • Hardware Installation Technician
  • Hardware Technical Support Analyst
  • Help Desk Technician
  • Software Installation Technician
  • Software Technical Support Analyst
  • Systems Support Representative
  • Technical Support Analyst - Systems
  • Technical Support Supervisor
  • User Support Technician
  • Help Desk Lead
  • IT Customer Support Representative
  • Help Desk
  • IT Customer Support
  • Gaming Support Specialist
  • Technical Support Professional
  • Technical Support Technician
  • ESPN Support Specialist
  • Fan Support Specialist
  • Gaming Support Representative
  • ESPN Sports Support Role
  • Technical Support Specialist
  • Technicians, Desktop
  • Desktop Technicians
  • IT Service Technician
  • Development Support Analyst
  • End User Technician
  • Deskside Support
  • Premier Technical Advisor
  • Service Desk Agent
  • IT Support Specialist
  • IT Support
  • Bilingual Service Desk Analyst
  • Service Desk Analyst
  • Wireless Porting Fallout Agent
  • End User Support Specialist
  • IT Tech
  • IT Assistant (End User Support)
  • IT Assistant
  • M365 Intune Technical Advisor III
  • IT Service Desk Technician
  • Helpdesk Technician
  • IT Network Field Technician
  • Junior Support Desk Technician
  • Junior IT Technician
  • IT Technician
  • Technical Support Assistant
  • Bilingual Technical Support Representative
  • Helpdesk Adminstrator
  • Desktop Support Specialist
  • Desktop Support Specialist
  • Level 1 Solution Technician
  • IT Technical Support Analyst
  • Application Support Analyst
  • Technology Support Technician
  • Technical Support
  • Service Desk Tech I
  • Service Desk Tech I
  • Technical Call Center Representative
  • Desktop EUC Technician
  • Support Technician
  • Customer Support - Work From Home
  • Technical Call Center Representative
  • Service Desk Technician
  • Deskside Technician

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