Customer and information services supervisors
National Occupation Code (NOC): 6314 ยท Browse All Occupations
Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Customer Service Representatives – Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
Alternate Job Titles
- Accounts Supervisor - Financial Services
- Call Centre Agent Supervisor
- Call Centre Supervisor
- Contact Centre Supervisor
- Current Accounts Supervisor
- Customer Accounts Supervisor
- Customer Service Clerks Supervisor
- Customer Service Representative Supervisor
- Customer Service Representatives Supervisor - Financial Services
- Information Clerks Supervisor
- Safety Deposit Box Supervisor
- Savings Accounts Supervisor
- Savings And Credit Service Supervisor
- Savings Supervisor
- Tellers Supervisor
- Call Centre Agent Supervisor
- Contact Centre Supervisor
- Current Accounts Supervisor
- Customer Service Representatives Supervisor - Financial Services
- Information Clerks Supervisor
Median Income by Education
The following table details the median income for various education levels for customer and information services supervisors.
| Education Level | Median Income |
|---|---|
| No certificate, diploma or degree | N/A |
| Secondary (high) school diploma or equivalency certificate | $62,358 |
| Apprenticeship or trades certificate or diploma | N/A |
| College, CEGEP or other non-university certificate or diploma | $57,370 |
| University certificate or diploma below bachelor level | N/A |
| University certificate, diploma or degree at bachelor level or above | $47,677 |
| Total: Highest certificate, diploma or degree | $54,080 |
Median Income by Gender
The following table details median income by gender for customer and information services supervisors.
| Gender | Median Income |
|---|---|
| Male | $54,080 |
| Female | $60,221 |
Extracted Salary Information (10 samples)
The following salary data has been extracted from job posts indexed on this website over the last year for customer and information services supervisors.
Regional Employment Participation by Age Group
This chart and accompanying table outlines regional employment participation by age group for customer and information services supervisors
| Age Group | Employed Individuals |
|---|---|
| 15 to 24 years | 25 |
| 25 to 34 years | 200 |
| 35 to 44 years | 220 |
| 45 to 54 years | 210 |
| 55 to 64 years | 125 |
| 65 to 74 years | 10 |
| 75 years and over | 0 |
| Total | 790 |
Regional Employment Participation by Employment Type
This chart outlines regional employment participation by employment type for customer and information services supervisors. Hover over a pie section to see the associated employment type, or refer to the table below.
| Employment Type | Employed Individuals |
|---|---|
| Full Time | 205 |
| Part Time | 595 |
| Total | 790 |
Regional Employment Participation by Gender
This chart outlines regional employment participation by gender for customer and information services supervisors. Hover over a pie section to see the associated gender, or refer to the table below.
| Gender | Employed Individuals |
|---|---|
| Male | 240 |
| Female | 560 |
| Total | 790 |
Regional Employment Participation by Class of Worker
This chart outlines regional employment participation by class of worker for customer and information services supervisors. Hover over a pie section to see the associated class, or refer to the table below.
| Class | Employed Individuals |
|---|---|
| Employee | 790 |
| Self Employed | 0 |
| Total | 790 |
Regional Employment Participation by Labour Force Status
This chart outlines regional employment participation by labour force status for customer and information services supervisors. Hover over a pie section to see the associated labour status, or refer to the table below.
| Labour Status | Individuals |
|---|---|
| Employed | 770 |
| Unemployed | 15 |
| Total | 790 |
Regional Employment Participation by Education Level
This chart outlines regional employment participation by education level for customer and information services supervisors. Hover over a pie section to see the associated education level, or refer to the table below.
| Education Level | Individuals |
|---|---|
| No certificate, diploma or degree | 20 |
| Secondary (high) school diploma or equivalency certificate | 235 |
| Apprenticeship or trades certificate or diploma | 15 |
| College, CEGEP or other non-university certificate or diploma | 210 |
| University certificate or diploma below bachelor level | 35 |
| University certificate, diploma or degree at bachelor level or above | 285 |
| Total | 790 |
