Customer and information services supervisors

National Occupation Code (NOC): 6314  ยท  Browse All Occupations

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Customer Service Representatives – Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Alternate Job Titles

  • Accounts Supervisor - Financial Services
  • Call Centre Agent Supervisor
  • Call Centre Supervisor
  • Contact Centre Supervisor
  • Current Accounts Supervisor
  • Customer Accounts Supervisor
  • Customer Service Clerks Supervisor
  • Customer Service Representative Supervisor
  • Customer Service Representatives Supervisor - Financial Services
  • Information Clerks Supervisor
  • Safety Deposit Box Supervisor
  • Savings Accounts Supervisor
  • Savings And Credit Service Supervisor
  • Savings Supervisor
  • Tellers Supervisor
  • Call Centre Agent Supervisor
  • Contact Centre Supervisor
  • Current Accounts Supervisor
  • Customer Service Representatives Supervisor - Financial Services
  • Information Clerks Supervisor

Median Income by Education

The following table details the median income for various education levels for customer and information services supervisors.

Education Level Median Income
No certificate, diploma or degree N/A
Secondary (high) school diploma or equivalency certificate $62,358
Apprenticeship or trades certificate or diploma N/A
College, CEGEP or other non-university certificate or diploma $57,370
University certificate or diploma below bachelor level N/A
University certificate, diploma or degree at bachelor level or above $47,677
Total: Highest certificate, diploma or degree $54,080
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Median Income by Gender

The following table details median income by gender for customer and information services supervisors.

Gender Median Income
Male $54,080
Female $60,221
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Back to top

Extracted Salary Information (10 samples)

The following salary data has been extracted from job posts indexed on this website over the last year for customer and information services supervisors.

$45,006.00
Lowest Observed
$92,000.00
Highest Observed
$48,750.00
25th Percentile
$55,682.10
Average
$49,725.00
Median
$62,000.00
75th Percentile

Back to top

Regional Employment Participation by Age Group

This chart and accompanying table outlines regional employment participation by age group for customer and information services supervisors

Age Group Employed Individuals
15 to 24 years 25
25 to 34 years 200
35 to 44 years 220
45 to 54 years 210
55 to 64 years 125
65 to 74 years 10
75 years and over 0
Total 790
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

Back to top

Regional Employment Participation by Employment Type

This chart outlines regional employment participation by employment type for customer and information services supervisors. Hover over a pie section to see the associated employment type, or refer to the table below.

Employment Type Employed Individuals
Full Time 205
Part Time 595
Total 790
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Back to top

Regional Employment Participation by Gender

This chart outlines regional employment participation by gender for customer and information services supervisors. Hover over a pie section to see the associated gender, or refer to the table below.

Gender Employed Individuals
Male 240
Female 560
Total 790
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Back to top

Regional Employment Participation by Class of Worker

This chart outlines regional employment participation by class of worker for customer and information services supervisors. Hover over a pie section to see the associated class, or refer to the table below.

Class Employed Individuals
Employee 790
Self Employed 0
Total 790
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

Back to top

Regional Employment Participation by Labour Force Status

This chart outlines regional employment participation by labour force status for customer and information services supervisors. Hover over a pie section to see the associated labour status, or refer to the table below.

Labour Status Individuals
Employed 770
Unemployed 15
Total 790
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

Back to top

Regional Employment Participation by Education Level

This chart outlines regional employment participation by education level for customer and information services supervisors. Hover over a pie section to see the associated education level, or refer to the table below.

Education Level Individuals
No certificate, diploma or degree 20
Secondary (high) school diploma or equivalency certificate 235
Apprenticeship or trades certificate or diploma 15
College, CEGEP or other non-university certificate or diploma 210
University certificate or diploma below bachelor level 35
University certificate, diploma or degree at bachelor level or above 285
Total 790
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Back to top

Help Us Serve You Better

We are collecting data to better understand who is looking for work and what kind of opportunities jobseekers are searching for. This data is completely anonymous and non-personally identifiable.

Your Age: